Calsurv Ltd Privacy Policy

Calsurv Chartered Surveyors are committed to protecting the privacy of our clients. We will ensure that the information you submit to us is only used for the purposes set out in this Data Privacy Notice.

Who controls your personal data?

Calsurv Ltd is the Data Controller and is a company registered in the UK. The Data Controller’s data protection representative is the Legal Director. You can contact them at:

office@calsurv.co.uk

What is personal data?

Personal data is data that can identify you as a living individual. General personal data is information such as name and address. There is also sensitive personal data, however, we do not store or process this category of data within our business practice.

Who we are, what we do and how we get your data.

Calsurv Ltd is an independent chartered surveying practice and provides consultancy services. We collect the personal data from the following types of people to allow us to undertake our business;

●     Clients

●     Supplier contacts to support our services

●     Employees, consultants, and contractors

You may have enquired directly to us or been introduced to us by a recommending party; we do not pay for any such referrals.

The data we collect and how we use it:

Personal data we collect or receive includes the following as applicable:

●     Name

●     Address

●     Telephone contact number(s)

●     Email and other contact details

●     Online identifiers (IP address and location is recorded for the purpose of verifying the signature to our instruction letter)

HOW WE WILL USE YOUR PERSONAL DATA

Processing of your personal information may include:

●     For the purposes of backing up information on our computer systems and stored on an encrypted cloud server.

Entering into a contract with you

In order to provide our surveying practice and consultancy, we may enter into a contract with you. In order to enter into a contract, we will need certain information, for example, your name and address.

Compliance with legal obligations (regulatory and statutory obligations)

We are required to comply with statutory and regulatory obligations relating to business generally, for example complying with tax, bribery, fraud/crime prevention and data protection legislation, and co-operating with regulatory authorities such as HMRC or the Information Commissioner’s Office.

Consent to our processing of your data

You may withdraw your consent to our processing of your personal information for a particular purpose at any stage. However, please note that we may continue to retain or otherwise use your personal information thereafter (where we have a legal or contractual obligation to do so). Withdrawal of consent will not have any effect on the lawfulness of any processing based on consent before its withdrawal.

Data Security and Confidentiality

It is our policy to ensure, in so far as is reasonably practicable, that our systems and records are secure and not accessible to unauthorised third parties in line with contemporary practice.

Retaining your data

In most circumstances, your data will not be retained for more than 7 years from the last point at which we provided any services or otherwise engaged with you. It is our policy to only store your personal data for as long as is reasonably necessary for us to comply with our legal obligations and for our legitimate business interests.

Changes to this Privacy Notice

This Privacy Notice is regularly reviewed and may be updated from time to time to reflect changes in our business, or legal or commercial practice.

Your Rights

We take the protection of your personal data very seriously and it is important that you know your rights within that context, which include rights to:

●     Request a copy of the personal data that we hold about you.

●     Withdraw your consent to our processing of your personal data for a particular purpose at any stage (please note that we may continue to retain your personal information thereafter where we have a legal or contractual obligation to do so).

●     Request inaccurate or incomplete data is rectified.  We will respond to such a request within 1 month.

●     Make a complaint to the Information Commissioner’s Office: https://ico.org.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via email at the below address:

office@calsurv.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk